Скачать с ютуб We're talking with Viktor Petermann about the realities and future directions of IT leadership. в хорошем качестве

We're talking with Viktor Petermann about the realities and future directions of IT leadership.

Highlights 🚀 Viktor reflects on nearly 30 years of technology transformation across Baltic financial institutions. 🎯 Customer needs are the guiding star for prioritization and decision-making in complex IT environments. 🔄 Transition from traditional ITIL frameworks to integrated lifecycle models enables agile, sustainable service management. 💡 Leadership today requires blending business acumen with deep technical integration skills amid distributed architectures. 🤖 AI is viewed as an opportunity to increase efficiency but requires careful human oversight and validation. 👥 Historical leadership examples highlight trust, quality, and customer focus as pillars of innovation and resilience. 📈 Advice for IT career longevity: master business-technological fluency and integration capability while ensuring security and compliance. Key Insights 🔍 Customer-Centricity as the Core of IT Strategy: Viktor repeatedly stresses the primacy of understanding customer requirements amidst increasing complexity. This focus acts as a prioritisation compass, helping organisations navigate the overwhelming pace of technological evolution and regulatory burden. Without customer clarity, efforts risk becoming disjointed or misaligned. This insight reinforces the timeless value of customer-oriented leadership in IT services. 🔗 Evolution from Process-Centric to Lifecycle and Agile Models: Traditional ITIL and frameworks, often seen as rigid and slow, are evolving into holistic lifecycle approaches integrating people, processes, and technology into unified service delivery. Viktor’s journey underscores that complexity can be managed by aligning activities and decisions across end-to-end service cycles—a model that supports agility and adaptability needed for modern enterprises. 🧩 Leadership Today Demands System Integration Skills: The explosive growth of microservices, cloud platforms, suppliers, and tools creates distributed and inherently complex systems. Modern IT leaders must become skilled integrators, connecting disparate components into cohesive solutions that deliver resilience, security, and compliance. It is no longer sufficient to specialise narrowly; broader systemic thinking is essential. ⚖️ Balancing Innovation and Regulation: Viktor shares that regulatory frameworks, such as PSD2, can both drive and constrain innovation. Regulations ensuring security, customer protection, and operational stability are necessary and often catalyse creative response and new business models. However, the regulatory assumption about customer knowledge can sometimes be overly conservative, potentially hindering agility. This highlights the delicate equilibrium organizations must maintain between embracing innovation and meeting compliance standards. 🤖 AI as an Accelerator with Human-in-the-Loop Governance: AI tools are transforming workflows by automating tasks like coding and content creation, significantly reducing development cycles. Yet, Viktor emphasizes persistent human responsibility for defining clear objectives, validating AI outputs, and integrating results safely. The inevitability of AI errors demands robust oversight mechanisms—humans remain accountable for decisions and outcomes, reinforcing that AI supplements but does not replace human judgment. 🏅 Learning from Exemplary Leadership Styles: The podcast draws inspiration from historical figures like Matsushita and Steve Jobs, illustrating enduring principles such as end-to-end accountability, customer trust, empowerment, and relentless focus on quality. These leadership styles underpin successful innovation and resilience by building trusted teams and products rather than just seeking efficiency or short-term gains. 🎓 Career Development: Bridging Technology and Business: For those entering IT, Viktor advises cultivating fluency in both business and technical languages to enable effective communication and holistic solution design. Technical skills remain foundational but must be complemented by the ability to integrate complex systems across multiple suppliers and microservices. Strong focus on security, compliance, and resilience is also vital in today’s digital and regulatory environments for sustained career success.