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Unified communications may be the default for communications experiences today, but few technologies have made UCaaS more accessible than softphones. In this video, we’ll cover the basics of softphones, how they work, and more. What is a Softphone? 🤳🏻 A softphone is a form of software that creates a virtual phone as an app, enabling any device with an internet connection to make and receive calls. This means any smartphone, tablet, desktop computer, and laptop can be used as a softphone. Simply put, they are software-based phones that play an integral part in any UCaaS platform, providing the backbone for voice, video conference calls, meetings, messaging, and innovation. Before diving into all-things softphones. Let’s start by addressing common questions related to them. What Does a Softphone Do? 📲 A softphone is an app that enables making and receiving calls over the internet without traditional phone hardware. They use a device’s internet connection for both voice calls, video calls, and MMS through a VoIP service. Softphones have the functionality of a physical phone without a dedicated infrastructure to provide services. An Internet connection allows the app to access the VoIP provider’s network to make and receive incoming calls, without compromising on more modernized features like video calls, instant messaging, and MMS. How Do Softphones Work? 💡 Softphones connect to a VoIP service via the Internet, allowing calls, video call chats, and messaging on digital devices without traditional phone hardware. Above all else, softphones are designed to be user-friendly. Developers of these apps know that they’re going to be used throughout different organizations, operating systems, and by users with all levels of technical expertise. For a complete understanding of softphones, check our detailed guide here: https://acrobits.net/blog/softphone/ Stay connected with Acrobits: YouTube ( / @acrobits ) LinkedIn ( / acrobits-s-r-o- ) Twitter ( https://x.com/acrobits) Disclaimer: The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.