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Unlocking Insights with Global Leaders and Your CX Playbook for 2024

🔒 Get Ready for a CX Deep Dive! Greetings from the studio! After extensive journeys from New York City to Africa, it's high time for a comprehensive CX update. This month, we're pulling back the curtain on what it means to excel in the modern customer experience landscape. 👔 Power Conversations with EXL Leaders I've had the privilege of engaging with the key leaders at EXL, a consultancy that shapes the future of CX and business transformation for the world's largest brands. These dialogues offer invaluable insights into data analytics, digital transformation, and what it takes to lead in CX. Keep an eye out as I release weekly videos featuring these illuminating conversations. 💡 Why Metrics and Data Matter What separates top-tier CX from the rest is the commitment to measurable results. We're talking KPIs and data-driven insights. EXL champions this philosophy: it's not just about emotional connections but also about ensuring those connections translate to quantifiable value. 📖 Your 2024 Customer Experience Playbook This isn't just my playbook; it's your definitive guide to CX excellence, backed by proven strategies used for giants like FedEx and AT&T. Inside, you'll find a blueprint of 12 meticulously designed programs that you can implement right away. 🎙 First-ever CX Webinar-Meetup on September 21st Join me, and an exclusive lineup of thought leaders, including Jad Hindi of Expo City Dubai, Ginger Conlon from Genesis, and Neha Dutta from EXL. We're fostering a vibrant CX community, breaking attendees into interactive pods for networking, learning, and idea exchange. ✅ Who Should Watch? Senior Executives targeting CX excellence CXOs looking for disruptive yet pragmatic solutions Directors seeking to elevate their CX strategies 🔗 Links and Additional Resources Download Your 2024 CX Playbook and access the webinar communications: https://denniswakabayashi.com/cx-play... Connect with me: LinkedIn:  / denniswakabayashi   Twitter: https://twitter.com/cxcreator?lang=en Instagram: https://www.instagram.com/whatisdenni... Podcast: "CX In the Wild": https://www.buzzsprout.com/1993558