Скачать с ютуб AWS re:Invent 2024 - Creating top-tier customer support: Insights from experience (SUP309) в хорошем качестве

AWS re:Invent 2024 - Creating top-tier customer support: Insights from experience (SUP309)

Exceptional customer support can be a key differentiator and driver of growth. This session explores proven strategies for building and scaling a high-performing customer support organization from the ground up. Draw on real-world experiences and best practices as you dive into culture, hiring, development, effective processes and tools, knowledge, observability, and innovation. Attendees leave with actionable insights on how to structure their support teams, leverage machine learning effectively, and create delightful customer experiences that drive loyalty and business results. Learn more: AWS re:Invent: https://go.aws/reinvent. More AWS events: https://go.aws/3kss9CP Subscribe: More AWS videos: http://bit.ly/2O3zS75 More AWS events videos: http://bit.ly/316g9t4 About AWS: Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #AWSreInvent #AWSreInvent2024