Скачать с ютуб Top Customer Journey Mapping Techniques: Real-Life Examples & Templates в хорошем качестве

Top Customer Journey Mapping Techniques: Real-Life Examples & Templates

Unlock the Power of Customer Journey Maps! In this video, we dive into customer journey map examples and show you how to create and optimize your own. Learn how to identify inefficiencies, enhance customer experiences, and boost sales. We'll walk you through a real-life example from Spotify and provide six easy steps to build your own customer journey map. Key Topics Covered: What is a customer journey map? Simple B2B customer journey map example Real-life example: Spotify Six steps to create your own map Tips for continuous improvement Learn more: Check out our blog for free templates and detailed guides: https://nxtva.co/3Dz7LcB Explore Nextiva's Journey Builder: Visualize your brand’s customer journey and gain deep insights into customer experiences: https://nxtva.co/40eGvJh Have questions? Drop them in the comments below, and we'll be happy to help! Introduction to Customer Journey Maps (00:00) What is a Customer Journey Map?/Simple Example (00:19) Purpose of Customer Journey Maps (00:38) Real-Life Example: Spotify (00:52) Steps to Create a Customer Journey Map (01:21) Free Templates and Continuous Improvement (02:56) Nextiva's Journey Builder (03:16) 👩‍💻 Get the best business tips, information, and tools on our blog: → https://nxtva.co/3ZPTuja 🔗 Stay connected with Nextiva:    / nextiva     / nextiva     / nextiva     / nextiva     / nextiva   🤩 More of our popular videos:    • What is VoIP? (+ How VoIP works!)      • How to Get a Business Phone Number (With A...      • Contact Center vs. Call Center: What's the...      • Contact Center as a Service: Software for ...   ⚠ Disclaimer: The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature. #Nextiva #CustomerExperience #UCXM