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5 ingredients of EXCEPTIONAL support emails | Freshworks Academy

What if a “good” customer service email just isn’t enough. What if you want to write a support email that is exceptional and impactful? In this video, we will go over the 5 most important ingredients of exceptional emails, which are: 1. Convenience 2. Anticipation 3. Simplicity 4. Personality 5. Sincerity An exceptional support email helps you reach out and build a bond with a customer. So even if you do not have the time to take great care while writing every email, try using these ingredients to make your emails special once in a while. Check out this course in the Freshworks Academy and participate in the discussion with the customer service community: https://www.freshworks.com/academy Check out Freshworks, a refreshingly simple customer engagement software that your teams will love: https://www.freshworks.com

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