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Tripadvisor Co-Founder: Why He Left and What He’s Building Now

Steve Kaufer led Tripadvisor to multi-billion dollar success over a 20+ year run as CEO. He discusses getting acquired and spun out from IAC, becoming a public company CEO, and his biggest operating lessons from his decades-long journey. Steve also shares behind-the-scenes of his new venture, Give Freely, and reflects on his entrepreneurial path. (00:00) Intro (01:00) Steve Kaufer's Journey with Tripadvisor (03:18) Handling Negative Reviews and Legal Issues (05:24) Psychology of Reviews and User Behavior (10:01) Impact of AI on Review Platforms (15:02) Graduation Speech and Key Lessons (16:33) Speed Wins: The Importance of Agility (22:46) Measuring Success and Embracing Change (28:40) Hard Work and Personal Growth (36:20) Management and Leadership Insights (40:23) Setting Company Culture (48:00) Adapting to Market Changes (51:45) Hiring the Right People (53:27) Identifying Red Flags in Interviews (54:51) The Importance of Self-Improvement (55:29) Curiosity and Adaptability in Candidates (56:36) Managing Through Crises: 9/11 and COVID-19 (01:02:12) Lessons from Early Career and Centerline Software (01:05:02) Founding Tripadvisor and Its Growth (01:18:03) Tripadvisor's Acquisition and Integration with IAC (01:25:23) Transitioning from Tripadvisor to Give Freely (01:27:26) The Vision and Impact of Give Freely (01:37:10) Conclusion and Final Thoughts Show Notes: https://givefreely.com/ Executive Producer: Rashad Assir Producer: Leah Clapper Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast:    / @redpointai   🎙 Listen to the show Apple Podcasts: https://podcasts.apple.com/us/podcast... Spotify: https://open.spotify.com/show/5WqBqDb... Google Podcasts: https://podcasts.google.com/feed/aHR0... 🎥 Subscribe on YouTube:    / @theloganbartlettshow   Follow on Socials 📸 Instagram -   / theloganbartlettshow   🐦 Twitter -   / loganbartshow   🎬 Clips on TikTok -   / theloganbartlettshow   About the Show Logan Bartlett is a Software Investor at Redpoint Ventures - a Silicon Valley-based VC with $6B AUM and investments in Snowflake, DraftKings, Twilio, and Netflix. In each episode, Logan goes behind the scenes with world-class entrepreneurs and investors. If you're interested in the real inside baseball of tech, entrepreneurship, and start-up investing, tune in every Friday for new episodes.