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Important Neakasa M1 Safety Announcement

This is really important. Please watch and read BEFORE purchasing the Neakasa M1 and if you have one. Neakasa Statement:   / 1239465791041861   Neakasa Statement 30th May 2025   / 1241124890875951   Neakasa support: [email protected] Eufy C120 Camera I use: https://geni.us/eEKOpqr Smart Plug I use: https://geni.us/DIQpCL Email I sent Neakasa: Good morning, Following on the from the awful news of a cat being killed by the M1 this morning and your subsequent statement I am naturally concerned about the safety of the box and my cats. I have the latest firmware and my magnets are still in place but, as a software developer and YouTube tech review I know that software can fail so I wanted to know what your advise is to existing owners? I’ve only had mine since July (Amazon order XXX) so wondered if there was a way for concerned customers still in warranty to return for refunds? I’d imagine there are some consumer rights under UK law I can go down if I need to but wanted to reach out first, Response from Neakasa to my email: We sincerely apologize and fully understand your concern. We are equally disappointed to hear this news. The firmware upgrade is designed to further enhance the stability and overall performance of the device. Please feel free to proceed with the upgrade for a better user experience. At the same time, we are also continuously advancing optimizations on the hardware side, which are currently undergoing testing. The testing process requires a certain amount of time to ensure effectiveness and stability. Once there are new optimization results, we will promptly update you on the progress. Thank you for your patience and understanding.