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An Interview with the Managing Director at BNY Mellon, Aaron Todd

"The right level of debate lead to better answers and is often times the critical and exciting part." Howard is joined by the Managing Director of the world's oldest bank and the largest custody bank in the world ranked 180 in the Fortune 500 list–BNY Mellon– Aaron Todd. Aaron shares the challenges in leading a storied organization as well as the practical techniques and teams he involved in order to drive their transformation. Learn how a transformation veteran was able to help a diverse and opinionated group of people find alignment in the vision of the transformation in this episode of Winning Digital Customers | The Podcast. Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The podcast covers a range of topics including digital transformation, enterprise strategy and innovation, customer research, design thinking, agile practices, journey mapping, and other related ideas. Howard Tiersky is a digital transformation consultant with 20+ years of experience helping Fortune 1000 companies. He released his bestselling book of the same name (Winning Digital Customers) in October 2020, and created the podcast to give listeners real-life examples and context to some of the themes presented in the book.   / tiersky     / tiersky     / h.tiersky   -------------------------------------------- CONTENT OF THIS VIDEO 00:00 - Introduction 00:13 - Aaron Todd Intro 00:43 - About BNY Mellon 02:26 - How does the age of the organization affect trying to drive change? 03:54 - How does BNY Mellon create a vision for the future of the organization? 07:08 - 6-week transformation 10:19 - Output of transformation 12:00 - How does BNY Mellon choose the people involved in the transformation? 20:46 - Directional Alignment During Transformation 26:35 - Decisions and Challenges During the Implementation of Microsoft Dynamics 31:41 - How to know when to hold or go with the flow with decisions 33:31 - Lessons learned during the transformation 36:45 - Closing

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