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Customer Journey Mapping Tutorial

Struggling to turn website clicks into actual sales? 🤔 A Customer Journey Map could be the game-changer you need! In today’s tutorial, we’ll show you how to guide your visitors through the decision-making process and keep them loyal to your brand, even in a sea of online options. In this video, you’ll learn exactly how to create a customer journey map that will help you better understand your customers and improve their overall experience. We’ll walk you through each step, from setting your goals to mapping out all the key touchpoints. 🕒 Timestamps: 00:00 Intro 00:46 What is a customer journey map? 01:54 Why should you use a customer journey map? 03:10 Step 1: Set Clear Objectives for Your Map 04:07 Step 2: Do Your Research 05:11 Step 3: Define Your Buyer Persona 06:18 Step 4: Identify Your Customer Touchpoints 07:33 Step 5: Define the Stages of the Customer Journey 08:12 Stage 1: Awareness 08:56 Stage 2: Consideration 09:54 Stage 3: Decision 10:50 Stage 4: Retention 11:37 Step 6: Map the Customer Journey 12:15 Step 7: Test Your Journey 12:37 Step 8: Update Your Map Regularly 12:59 Closing Words Creating a customer journey map is key to optimizing your client’s experience and helping them choose your brand in today’s crowded market. By mapping out your customer touchpoints and understanding the full picture, you'll turn random visitors into loyal customers. 📚 Resources: 📋 Customer Journey Map Template: https://download.siteground.com/files... 📹 Key Digital Marketing Metrics to Improve Your Results:    • Key Digital Marketing Metrics to Improve Y...   📹 How to Secure a WordPress Site in 2025: Simple and Effective Tips:    • How to Secure a WordPress Site in 2025: Si...   📖 Customer Journey Mapping Made Easy: Tips & Best Practices: https://www.siteground.com/academy/cu... 📖 The Email Customer Journey – 5 Simple Steps + Examples: https://www.siteground.com/academy/em... 📖 Decoding Decisions: Making sense of the messy middle by Think with Google: https://www.thinkwithgoogle.com/_qs/d... 📌 About SiteGround: SiteGround is a tech product and service company powering millions of online businesses worldwide. From world-class web hosting to SaaS platforms for site building and email marketing, we develop all our products in-house. At the heart of our 20-year success is our nurturing company culture focused on performance and innovation, technical pioneering, and early strategic adoption of AI. 🌟 Start Your Online Journey with SiteGround Web Hosting: https://siteground.com/?utm_medium=so... 🌐 Build a website easily with SiteGround Website Builder: https://siteground.com/website-builde... 📍LET’S CONNECT📍 👩‍💻 Website: https://siteground.com/?utm_source=yo... 📖 Blog: https://siteground.com/blog?utm_sourc... 🔵 Facebook: https://www.facebook.com/siteground?u... 🐦 Twitter: https://www.twitter.com/siteground?ut... 🔹 Instagram: https://www.instagram.com/siteground?... 🎶 TikTok: https://www.tiktok.com/@siteground?ut... #CustomerJourneyMap #SmallBusinessTips #DigitalMarketing #BusinessGrowth #CustomerExperience #SalesStrategy #MarketingTips #EntrepreneurTips #BusinessTutorial #CustomerRetention