Скачать с ютуб Episode 07: Transfer Conversation From AI Agent To Live Human Agent | Salesforce Agentforce в хорошем качестве

Episode 07: Transfer Conversation From AI Agent To Live Human Agent | Salesforce Agentforce

In this episode, I walk you through the complete process of transferring a conversation from an AI Agent to a live human agent using Agentforce in Salesforce. You'll learn how to create a Service Agent, enable Omni-Channel, set up routing configuration and fallback queues, and build both inbound and outbound Omni-Channel flows. I’ll also show you how to configure Presence Status, assign the right permission sets, add Omni-Channel to the Service Console, and activate the Escalation Topic. Finally, we’ll test everything live from an Experience Site and open a real-time messaging session with a human agent. This is a must-watch if you're building a seamless AI-to-human escalation in Salesforce! This is a must-watch if you're building a modern, multi-channel support experience on Agentforce. This episode is perfect for anyone looking to expand their Agentforce setup to support Facebook as a messaging channel with real-time routing. If you're looking to enhance your Salesforce skills and dive deeper into Agentforce, this tutorial is perfect for you! 📲 Connect with Me Let's stay in touch and grow together on this Salesforce journey! 🔗 LinkedIn:   / ankitgangwani51   ☕ Support My Work If you're learning something valuable from this series, consider buying me a coffee ❤️ 💙 Buy Me a Coffee: https://buymeacoffee.com/ankitgangwani 🔔 Don’t forget to: ✔️ Subscribe to the channel 👍 Like the videos 💬 Drop your questions in the comments 📤 Share with your Salesforce network Let’s build better Agentforce experiences — one video at a time! 💬⚡ #Agentforce #Salesforce #SalesforceConsultant #CustomAgentActions #DataCloud #PromptBuilder #LWC #Apex #EinsteinReplies #DeveloperTools #xGenCode #RAG #AI #LLM