Скачать с ютуб Stop Selling Repairs! The Traffic Light Method For Service Advisors в хорошем качестве

Stop Selling Repairs! The Traffic Light Method For Service Advisors

Michael Doherty tackles one of the biggest challenges service advisors face: breaking down client mistrust and simplifying technical explanations, without becoming pushy salespeople. In this insightful episode, Michael introduces the "Traffic Light Method"—a powerful tool any advisor can use to convey urgency, build trust, and give customers true peace of mind about their vehicle repairs. Discover how using relatable visuals like green, yellow, and red can transform conversations, reduce confusion, and boost approval rates, whether or not your shop uses a Digital Vehicle Inspection (DVI) system. 🔔 Like, comment, and subscribe for more tips to help you thrive as a service advisor! #autorepair #serviceadvisor #customerexperience #podcast Timestamps: 00:00 – Why service advisors aren't selling repairs 00:29 – Understanding lingering mistrust in the industry 01:30 – How overwhelming tech talk leads to declined work 02:30 – The importance of simplifying explanations 03:52 – Introducing the "Traffic Light Method" for client communication 04:35 – Using green, yellow, and red to rate vehicle needs 05:25 – Turning recommendations into a relatable road map 06:58 – Always start with the positives—building value first 08:34 – Finding something positive, even in "hot mess" vehicles 08:59 – The psychology behind color-coding and reducing the hard sell 10:19 – Proactively solving clients' transportation challenges 11:59 – The real magic: how and what you communicate matters most 12:56 – Encouragement and self-care for service advisors