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Oracle AI for CX Self-Service Chat Agent: Demo

Explore AI capabilities for Customer Experience: https://social.ora.cl/60020C0Pg The Self-Service Chat AI Agent in Oracle Fusion Cloud Service brings precision and convenience to self-service scenarios through the automation of routine tasks, such as answering common questions and performing typical processes like returns or service status checks. The AI agent can reduce customer search effort by surfacing critical information directly from the knowledge base and providing AI-generated responses supplemented with direct links to relevant knowledge articles. The agent supports a wide range of self-service use cases, including knowledge search, guided troubleshooting, order and service appointment tracking, product registration, and returns. It also escalates to human support when necessary, driving higher self-service adoption and helping reduce service costs. Like what you learned about Oracle AI for CX? Subscribe now https://social.ora.cl/60025k87j Join us at Oracle CloudWorld - https://social.ora.cl/60035eVvJ Contact Oracle AI Sales - https://social.ora.cl/6006cxqAp Learn More about Oracle AI - https://social.ora.cl/6003cxQKR Oracle AI Customer Success Stories - https://social.ora.cl/6006cxQ3i Follow us here: LinkedIn: https://social.ora.cl/60035eXuF X (Twitter): https://social.ora.cl/6008abVgG Instagram: https://social.ora.cl/60095eXDN Facebook: https://social.ora.cl/60065enQp