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Why Customer Experience Management (CXM) is the New Frontier for the Forward Thinking

Watch our 2nd session from NEXT Innovation Week (Sep 28-Oct 2) with the title: "Why Customer Experience Management (CXM) is the New Frontier for the Forward Thinking" Clearly, there will be dramatically less face-to-face conversation in the post-Covid world. So you might predict that providing the best customer experience will be far, far harder. But if you’re a progressive, entrepreneurial company, you’ll see every change as an opportunity. And our shift towards digital communication provides many opportunities – not just for a better experience – but also to gain more data from interactions, and ultimately drive better patient outcomes. If you haven’t already created a blueprint for integrated services and seamless feedback loops, you’re already a step behind the industry-leading companies This free webinar will get you up-to-speed on Customer Experience Management (CXM) and why this is the technology needed to success in 2020 and beyond. Change is happening fast, and you don’t want to be caught out! Meet The Panelists: Paul Simms, Pharma Provocateur Elena Bonfiglioli, Reginal Business Leader Health and Life Sciences EMEA at Microsoft Haider Alleg, Gobal Head Digital Excellence at Ferring Sanjay Virmani, CEO at Omnipresence Date: September 28 Time: 3pm CET Duration: 60 minutes Make sure you subscribe for NEXT Pharma Summit Youtube channel. #digital #CXM #content #contentcreating #pharma #customerengagement #customerexperience #userexperience #hcp #multichannel #omnichannel #digitalTransformation