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Hotel Front Desk Upselling: 3 Ways to Spot Upsell Opportunities 9 дней назад


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Hotel Front Desk Upselling: 3 Ways to Spot Upsell Opportunities

Hotel front desk upselling is a powerful way to boost revenue, but it’s more than just offering upgrades. The front desk is a key spot to connect with guests and offer personalized suggestions, but not every guest is open to an upsell. So, how do you spot the best opportunities? In this video, Pablo Torres, a Hospitality Consultant and Front Desk Upselling Coach at Oaky, breaks down the 3 main ways to identify upselling opportunities. He explains how to read visual, reservation, and conversational cues to identify when guests are most open to an upsell. By the end of this video, you’ll have the tools and knowledge to spot the perfect upselling moments during check-in, and capitalize on them to maximize your revenue. Don't miss out on these proven tips to enhance each guest interaction and make your upselling efforts more effective! Chapters: 00:00 – Introduction 00:18 – Visual Information 01:19 – Reservation Information 09:54 – Conversation Information 14:50 – Conclusion Follow us on social media: Spotify - https://open.spotify.com/show/1MwAWFa... Instagram -   / oakynews   Twitter - https://x.com/oakynews LinkedIn -   / oaky  

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