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Hotel Front Office: An Introduction

The front office is the first department where the guest encounters at a business place. The first place you see after entering the building is the lobby. In the lobby, you will find a desk called reception. Receptionist assists the customer for all his requests/queries/requirements/information etc. In a hotel front office is like a one-stop solution for all guest problems. Few of the functions performed by front office personnels are as follows: 1. Taking reservation/booking of hotel rooms. 2. Handling queries related to hotel facilities and services. 3. Greeting and warm welcoming of guest 4. Fulfilling registration process 5. Processing ‘C’ form in case of a foreigner 6. Allocating rooms and Issuing room key 7. Luggage handling 8. Foreign Exchange 9. Bill settlement 10. Handling pick up and drop 11. Coordinating guest services Hotel Front Office: Sections/Sub Departments – Reservation, Bell Desk, Concierge, Lobby, Reception etc.:    • Hotel Front Office: Sections/Sub-Departments   Concepts: hotel front office, front office department in hotel, front office department training video, front office interview questions and answers, hotel front office work, hotel front office operations and management, hotel front office an introduction, hotel management, Some other related videos link Hotel Meal Plans: AP/MAP/CP/BP/CP    • Meal Plans: AP/MAP/CP/BP/EP/FP/HP   Hotel Housekeeping Cleaning Frequency: Turn Down Service, Evening Service etc.    • Hotel Housekeeping: Cleaning Frequency   Secondary Departments of Hotel: Finance, Account, Sales and Marketing, Security, Engineering and Maintenance    • Hotel and it's Secondary Departments   Introduction to Hotel and Its Departments: Front Office, Housekeeping, Food and Beverage Service, Kitchen    • Introduction to Hotel and its Departments   Housekeeping Cleaning Agents: Taski R series (R1 to R9)    • Housekeeping Cleaning Agents - Taski R-Ser...   Cloakroom: Coat Room/Storage Room/Washroom?    • Cloakroom: Coat Room/ Luggage Room/Washroom   Alcoholic Beverages: ABV, Difference b/w Rum, Wine, Wodka, Scotch, Whisky, Beer, Spirits, Champagne, Brandy etc.    • Alcoholic Beverages: Types/classification,...   Meals of the Day: Breakfast, Lunch, Dinner, Brunch, High tea, Linner, Elevens, Dunch etc.    • Meals of the Day: Breakfast/Brunch/Elevens...   Tourism and its concept: Definition, Linkages, Domestic Tourist, Inbound Tourist, Outbound Tourist    • Tourism Concept: Forms/Types (inbound tour...   Different Types of Kitchen Cleaning Agents    • Different types of Kitchen Cleaning Chemic...   #HotelFrontOffice #FrontOfficeJob #HotelManagement